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FAQ/Frequently Asked Questions

1,How to get the selected products?
 From Agency or general agency of HEPO INTERNATIONAL in your local market.
 More details can contact our sales engineer freely.

2,How to make orders/inquiry for your selected products?
Click "Send Inquiry" and filled the form with the product model or your demands description in the product page,submit it.
Or Click " Contract Us" in our website and fill the form with the product model or your demands description,submit it.
Or send email to "service@hepomedical.com" directly.

3,What's the payment terms accepted by us?
 For company buyer/agent/distributors:T/T,L/C at sight are ok!
 For end users/Individuals:Western Union is ok!

Note:All our bank account and payment account information will be published in our website.Never make payment to any account without showing in our website.Or we will not bear your lost.

4,How many kinds of delivery way you can choose?
Sea shipment Ways:All products are ok,cheaper with a bit longer time for delivery.
Air Shipment Ways:Package height under 1.4 meters is be ok,quickly with higher cost.
International Express Courier:DHL,TNT,FedEx,etc are ok.Easy and convient.

5,How long will the product be produced and ready for delivery?
10 Days around for production and final package according to your market regularly.Some products would be need longer time such as solar energy refrigerator & freezer.

6,How to be our agency or general agency?
Contact with our sales engineer for getting the Agency Information Form and send it to us after filled it.We shall contact with you and give you the final idea in the following week days.